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Online Service Management System

The ETL SMS was developed in response to the needs of a number of companies who were unable to find a cost effective solution which met their business requirements. The solutions that were available at the time were either too costly or were not suited to how the companies worked.

The ETL SMS has a modular structure which is easily customised to suit the needs of most businesses. The default system is configured to manage:

  • Customers, Suppliers, Contacts & Addresses (including multiple sites).
  • Jobs & Contracts.
  • Equipment & Parts.
  • Appointments & Tasks.
  • Users, Departments & Privileges.

Email and text messaging functionality is included to enable admin users to transmit relevant information to customers and other members of the team, such as engineers on-site.

The system also includes customisable Excel reports including job sheets, which can be used internally or emailed to your customers (for example upon job completion). Data and reports can be checked out of the system to allow off-line editing and update (where no connection is available). The on-line system is automatically updated with any changes as soon as a connection becomes available.

As this system can be adapted to suit the needs of your own organisation it will be priced according to the functionality you require, which means you only pay for what you need.

For more details please contact us, we will be happy to provide a live web demonstration of the system if you are interested in learning more.

3CX Software VoIP IP PBX

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Discover the advantages of 3CX software VoIP IP PBX!

3CX Phone System for Windows is an award-winning software-based IP PBX that replaces traditional proprietary hardware PBX. It is based on the SIP standard and supports most popular SIP phones, VoIP Gateways, VoIP service providers and PSTN phone lines. It is easy to manage by system administrators as it integrates well with Windows Network infrastructure.


  • No need for separate phone cables as the phone system uses the existing data network.
  • Easier to install and manage via its web-based management console.
  • Far less expensive than a hardware-based PBX.
  • Allows employees to hot-desk and tele-work.
  • Users can configure their extensions themselves using the self-service User Portal.
  • Utilize any SIP phone instead of being locked into one vendor.
  • Receive and make calls via existing phone lines using VoIP Gateways.
  • Save on call costs with 'out of the box' configurations for popular SIP / VoIP providers.

Key Features:

  • 3CX VoIP Client - simplifies usage and boosts mobility.
  • Web-based management console for easier administration.
  • Unlimited extensions.
  • Windows 2008 server integration - run a PBX virtualized.
  • BLF - set presence and eliminate phone tag.
  • MS Outlook / Salesforce.com integration - launch calls directly from your favorite CRM.
  • 3CX Bridges - connect branch offices seamlessly.
  • 3CX Tunnel - for easy remote connections.
  • Fax server.
  • Unified Messaging - receive voice mail and fax via email.
  • Unlimited auto-attendant / digital receptionist.
  • Phone provisioning.
  • Paging and intercom.
  • Call forwarding with advanced rules by caller ID, time and type of call.
  • Call queuing.
  • Call recording.
  • Call conferencing.
  • Call parking, call pickup, call forward, dial by name.

Take a product tour of 3CX Phone System for Windows.

For product updates and more information visit 3CX VoIP Blog.

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